Functions of the Front Office Manager

The Front Office is a crucial point in inter-house sales, guest service delivery, and financial operations. People who hold these positions attractive to develop a picture of the property related to specialty finance and communication.

A successful Home Office Manager convey the spirit of property hotels for customers. By applying the principles of management, he worked through the front office staff to communicate feelings of warmth, security, care, and efficiency for each guest.
Manager Front Office personnel should be trained in the technical aspects of property management system (PMS), a network computer system hotel software and hardware used in the registration database and reservation, point of sale systems, accounting systems and other office software.

Front Office Manager has its own basic elements of effective management practices: employees, equipment, inventory (rooms to be sold), budgets and sales opportunities.
Home Office employees must be properly trained to function in the establishment of policy guidelines and lodging. Front Office Managers can not assume that employees know how to perform certain tasks.

Provides property management systems fom the limited opportunities for managerial control. He can easily track visitor information like ZIP codes, frequency of visits by corporate guests, and a certain amount of revenue generated conferences and forward this information to the department of marketing and sales.

Budgetary guidelines have been developed by the front office manager and general manager, as the FOM does have a large dollar volume under his or her control. The most important concept that characterizes the FOM is a team player. The FOM doest not work alone to meet profit goals of the inn property. General Manager to set goals, targets and standards for all departments to follow.

Job Description

A job analysis, a detailed list of job tasks, job descriptions provide a basis for sound. A job description is a list of tasks that needed to be done by an employee in a particular position. A job analysis is useful in that it allows the person preparing the job description to determine certain daily procedures. It also helps the human resources department to make sure every new employee is given every opportunity to succeed.
Here is a job analysis of a typical front office manager:

7:00 AM

Meet with auditors to discuss the activities of the night the night before. Notes any differences in balancing the night audit.
7:30

Met with the reservation clerk to record the incoming orders for the day
8:00

Say hello to the first shift desk clerk and passed along information from the auditor's office the night reservation. Assist desk staff at check out guests
8:30

Housekeeper met to identify potential problem areas that front office staff should be aware of. Meet with plant engineers to identify potential problems that the front office staff should be aware of
9:00

Met with the director of marketing and sales to discuss ideas for potential programs to increase sales. Studying the details of the banquet manager who will be in town houses and banquet receivable ledger which has left demand for billing disputes
9:30

Check with the chef to learn the daily specials for a variety of restaurants. This information will be typed and distributed to the telephone operator
9:45

Meet with front office staff to discuss operational information relevant to that day. Handle billing disputes guests
11:00

Met with General Manager to discuss the development of the next fiscal budget day
12:30

Work on forecasting sheet for the upcoming week. Setting up the initial schedule and expected salary
1:30

Having lunch with a client company's business
2:15

Work on space-blocking rooms for guests holding reservations, booking reservations for groups of officers
2:30

Work on the controller on the target budget for the next month. Receive feedback on the budget target of last month. Check with the housekeeper on the progress of the examination room and release
2:45

Check on progress with plant engineers to repair the pipe eighteenth floor
3:00

Say hello to the two-shift desk clerk and relay operational information reservation, room assignment, room inventory, and the like
3:15

Help desk clerks to check the tour group
4:00

Interview two people to the front desk clerk positions
4:45

Help desk clerks at the check-in guests
5:15

Review trade journal articles about employee empowerment
5:45

Phone the night auditor and communicate the latest information related to the audit tonight
6:00

Check with the director of security for security coverage for information about art exhibitions in the ballroom
6:30

Complete the order form to request preventive maintenance work on the engine front office post
6:45

Preparing for tomorrow's schedule

Job descriptions are based on an analysis of the FOM task
Title: Front Office Manager
Reports to: General Manager

Typical tasks:
A. Review the final draft of the night shift.
2. Operate and monitor a reservation for room rental.
3. Develop and operate a system of effective communication with the front office staff.
4. Oversee the daily operations of the front office staff, ordering, registration, and checkout.
5. Participate in all department heads in an effective communication system to facilitate the provision of guest services.
6. Plan and participate in the delivery of marketing programs for sales o rooms and other hotel products and services.
7. Interface with the various department heads and the controller of billing disputes involving the guests.
8. Developing a final draft budget for the office staff font.
9. Setting up a sales forecast for the space next week, month or other period required.
10. Maintain business relationships with the leaders of the corporate community.
11. Management personnel to oversee the front office department.
12. These and other tasks as needed.

Front Office Executive Job Profile and Description

A front office executive is the one who is responsible for overseeing the interaction with clients and handling their service requests. The duty includes delegating the request to the appropriate person or serves them personally. The executive has to fulfill the administrative tasks as well as front office executive duties.

Duties and Responsibilities

The duties and responsibilities of a front office executive are as follows:

The main duty is to do the Management of the front desk.
He or she works as an in charge of all front desk operations.
He or she has to attend incoming and outgoing calls and transfer calls to various departments.
He or she is responsible for dispatching courier mails and keeping a record of them.
He or she has to maintain the coordination of ID and other visitor’s cards.
He or she has to distribute inwards documents received and responsible for the payments of bills.
He or she has to handle all of the company’s petty cash.
He or she has to work as an in charge of the utilities and maintenance of furniture.
He or she has the responsibility to book services for the company.
He or she also has the duty to fax documents to various locations on a timely manner.

Skills and Specifications

The required skills and specifications are as follows;

The person must have a friendly personality to do the job.
The others skills required are the excellent interpersonal and communication skills.
He or she must be organized to do the job.
He or she should be able to work well under pressure and may be independently or as part of a team.
The person must have the ability to accurately record information.
The most important thing is enjoying working with and helping people.
He or she should have the ability to handle many tasks at the same time.
The person must possess marketing and sales skills.
He or she should be able to store and record information accurately.
The person must have excellent computer related skills to do the job.

Education and Qualifications

The basic degree required for the job is a degree in Office Management

Front Office Supervisor Job Profile and Description

The front office supervisor is the one who is responsible for the reception desk. He or she needs to fulfill the general administration duties. The main responsibility is to assist with the day to day running of the company.

Roles and Responsibilities

The duties and responsibilities of a Front Office Supervisor are as follows:

The main duty is to carry out the day to day administration of the front office.
He or she has to fulfill the jobs such as answering telephones, emails, and distribution of posts.
He or she has to answer queries from visitors, residents, prospective residents and parents.
It will be the duty to refer them to contact points at which they can obtain further information.
He or she has to maintain the coordination with the other departments regarding matters arising such as security of the building and finances.
The duty includes compilation and reviewing of daily reports, logs and lists and of cashier and closing reports as well.
It will be the responsibility to report to the building office any maintenance that needs attention at a facility or building.
He or she has to work as an in charge of following through maintenance issues
It will be the responsibility to assist with the duties of other departments that have limited staff.
It will be the duty to supervise day to day running of the front office.
He or she has to ensure that high standards are delivered to the guests.
He or she has to make sure there is a speedy resolution to any problems that may arise.

Skills and Specifications

There are the required skills and specifications of a front office supervisor:

He or she should have good organizational and communication both oral and written skills.
He or she should be able to work well under pressure and independently and as part of a team.
The person possesses supervisory skills in front office.

He or she should be computer literate with adequate knowledge in Microsoft Office programs

Education and Qualifications

The person should have a minimum degree in a relevant subject.
It will be an added advantage for the person having 2-3 years of working experience in front desk supervision.

Hotel Front Office Manager Job Description

A hotel office manager is a liason for all parts of a hotel.

A hotel front office manager is responsible for supervising all duties of the front desk. They are also a liaison for all interdepartment communications, requiring excellent communication and leadership skills.

1. Education

o Front office managers are often required to hold a college degree in hospitality or management. It is also possible to progress to this position gradually from lower levels of management without formal education.

Personal Qualities

o Superior supervision, multitasking, decision making and time-management skills are essential. Front office managers are also required to tend to customer complaints and queries in a pleasant and level-headed manner.

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Responsibilities

o Typically, a hotel front office manager is responsible for all operations of the front desk and guest services, including the concierge, transport and luggage services. They are also responsible for the management of front office personnel such as staff training and shift scheduling.

Benefits

o Hotel front office managers typically receive health insurance and retirement benefits. The average salary in the United States is $57,303 per year, as of October 2009.

Considerations

o Hotel management can be a stressful, fast-paced environment. Front office managers might be required to work irregular hours or remain on call to work at short notice.

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Sabtu, 24 Maret 2012

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